Shipping policy

Where we ship
We currently ship to addresses in the United States only.

Shipping cost
Shipping is free on every order and always includes tracking.

Customs, Duties & Import Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer. 

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delivery time
Orders ship from our US warehouse.
- Processing: 1–3 business days to prepare and dispatch your order.
- Transit: 3–5 business days after dispatch.
- Total: usually 4–8 business days from order to delivery.
Business days are Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays are processed the next business day.

Tracking
When your order ships, we email you a tracking number and link so you can follow your package.

Damaged or missing items
If your kit arrives damaged or something is missing, send us a photo or short video within 30 days of delivery and we will arrange a replacement or refund. See our Refund Policy for details.

Questions
Email us at support@sculptedflow.store with your order number and we will help.